Frequently Asked Questions

Most families face issues due to missing documents, name mismatches, employer non-compliance, complex paperwork, and lack of knowledge about the claim process. Government portals can be confusing, and families dealing with loss often find it overwhelming to navigate bureaucratic systems alone.

Kustodian acts as your authorised representative and handles the entire EPF claim process — from identifying issues and gathering documents to filing with EPFO and following up until settlement. We handle name corrections, KYC updates, employer-side issues, and more.

Yes. Beyond EPF, we assist with recovering funds from bank accounts, NPS, insurance policies, mutual funds, shares, and other financial assets. Our team handles the paperwork, liaisons with institutions, and ensures your family gets what is rightfully theirs.

That's exactly why we exist. Kustodian provides end-to-end support with a dedicated case manager who guides your family through every step. We explain everything in simple terms and handle all the complexity on your behalf.

We help you create comprehensive asset documentation, draft wills, set up nominee designations, and plan succession — all digitally. Our tools ensure your family has a clear roadmap to access your assets when needed.

Simply sign up on our platform or book a free consultation. Our team will assess your situation, explain the process, and create a personalised plan to recover or secure your family's assets.

Absolutely. We use bank-grade encryption, multi-factor authentication, strict access controls, and regular security audits. Your data is stored within India and is never sold or shared with third parties without your explicit consent.

Our pricing is transparent and based on the complexity of your case. Fees are displayed upfront before you proceed. We believe in fair pricing — you only pay for the services you use.

Timelines vary based on the type of asset and complexity of the case. Simple EPF claims may take a few weeks, while more complex cases involving legal heirs or old accounts may take longer. We keep you updated at every stage.

Yes. Our platform provides real-time tracking of your case status. You can log in anytime to see updates, documents submitted, and next steps.

Navigating financial claims involves dealing with multiple government agencies, complex paperwork, and strict compliance requirements. Kustodian brings expertise, established processes, and dedicated support to ensure faster, stress-free resolution — so you don't have to spend months figuring it out alone.